Archive for September, 2009

A short guide to understanding geek speak


There are enough TLA’(three letter acronyms) and jargon floating around and its one of my pet hates. It seems the IT industry thinks they can get a sale by alianating customers with geek speak.

Personally, I think that you shouldn’t have to learn a new language to enjoy and use technology. I try not to use jargon where possible, but in case some of your other supplier don’t agree, you can find some answers to your questions below with my geek speak translator

ADSL
A
symmetric Digital Subscriber Line is a technology for providing high transmission Internet to businesses over ordinary copper telephone wire. This is the most common Internet connection and provides bandwidth well in excess of 10 times a modem speed. Typical ADSL speed is 1.5mb download and 512kb upload

Broadband
A high bandwidth network (carrying voice audio and data simultaneously) allowing for high-speed Internet access. This term is mostly used for ADSL and cable Internet connections.

Cache
A small, fast, temporary memory store for regularly accessed or recently used data.

Cookie
A coded file sent to a web server to record visits, also used to identify users and customise information based on previous visits. Cookies are stored on your computer.

Data Encryption
Encrypted data is encoded for the purposes of making secure communications or financial transactions.


Domain Name System

DNS – themissinglink.com.au is a domain name. Every Internet address must be unique and is assigned a number. The Missing Link’s Home page is located at 203.36.209.36 this is called our IP address. When you use our domain name (www.themissinglink.com.au) you are in fact accessing this IP address, this is called the Domain Name System.

Download
Transfer of data from a server or web site to your computer’s hard disk.

Encryption
The coding or scrambling of information in a file so that it can only be decoded and read by someone who has the correct decoding key.

FTP
File Transfer Protocol is a common method of moving data or software between Internet sites and Internet users. Usually a username and password is required but many sites have public FTP areas which can be accessed with the account name “anonymous”.

Gateway
Either hardware or software that acts as a bridge between two applications or networks so that data can be transferred between a number of computers.

Host
Server machine that allows public access for the purposes of sharing data.

IP
Internet Protocol is the general standard used to enable a diverse range of computers and networks to communicate all over the world.

IP Address
Unique address of a network device. It’s like the location’s telephone number but is usually substituted with a Domain Name.

ISDN
Integrated Services Digital Network. ISDN is used to connect computers over the telephone network – much like an ordinary modem. ISDN is faster and more expensive than a normal modem. ISDN is typically used in situations where reliability is highest priority.

ISP
Internet Service Provider is an organisation or business which provides access to the Internet.

LAN
Local Area Network is a network of computers which serves a local or geographically limited area such as a University or office building.

Network
Two or more computers connected together to enable them to send and receive data and share resources.

OS
O
perating System is the program which manages a computer’s resources and serves as a software bridge to all other programs running on the machine.

OEM
O
riginal Equipment Manufacturing.

Phishing
In computing, phishing is the act of attempting to fraudulently acquire sensitive information, such as passwords and credit card details, by masquerading as a trustworthy person or business with a real need for such information in a seemingly official electronic notification or message (most often an email, or an instant message). It is a form of social engineering attack.

PING
Packet Internet Gopher is a method of testing an Internet connection. A number of packets are sent and if they return correctly then the communication was successful.

POP
A Point Of Presence is any dial in location of your ISP.

POP3
Post Office Protocol 3. A protocol that provides a simple, standardized way for users to access mailboxes and download messages to their computers.

Processor, CPU, Microprocessor, Chip
A processor is the integrated circuitry on a tiny piece of silicon that processes the instructions to make a computer work. If the processor is in a personal computer or a handheld device, it’s called a microprocessor. Processors contain thousands, or even millions, of interconnected transistors, which work together to store and manipulate data. The functions a microprocessor, or chip, performs are determined by software.

Protocol
Defined procedures and rules which determine the way computers communicate with each other.

PSTN
Public Switched Telephone Network – is the currently used analogue telephone network, the largest electronic network.

RAM
Random Access Memory is the memory that can be used by applications to perform necessary tasks while the computer is on.

Router
A router is a computer network device that routes traffic between networks. When a packet travels from your computer to a computer in the United States say, it must pass through a number of routers. Each router in the process reads the packet’s destination and determines the best path to forward packet onto in order to reach its destination.

Server
A high end computer with specific software that allows other computers to use its facilities for connection to data drives, email, printers, Internet or other service.

SMTP
Simple Mail Transfer Protocol is the protocol used by servers for the transmission of email.

SNMP
S
imple Network Management Protocol is a standard for gathering statistical data about network traffic and the behavior of network components; SNMP uses Management Information Bases (MIBs), which define what information is available from any manageable network device

Spam
Unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups; junk e-mail.

Spyware
Software that covertly gathers user information through the user’s Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet.

SSID
S
ervice Set Identifier specifies which 802.11b network you are joining. Some systems allow you to specify ANY SSID as an option so you can join any network.

Topology Diagram
A diagram displaying the logical devices in a computer network. Topology diagrams are essential for gaining an understanding of how a computer network is constructed. Topology diagrams also contain IP addressing information, location, and other critical information.

TCP/IP
Transmission Control Protocol / Internet Protocol – is the standard communications protocol used to connect computers across the Internet.

UPS
U
ninterruptible Power Supply. A UPS is used to regulate power to a critical network device such as a server or switch. A UPS can provide enough power to a server to allow users to logoff; it will also automatically shut the server down in a specified time frame usually 5-10 minutes

VOIP
V
oice-Over Internet Protocol, also called Internet telephony, is the two-way transmission of phone conversations over an IP network, allowing audio to travel over the Internet, intranets, or private LANs (local area networks) and WANs (wide area networks).

VPN
V
irtual Private Network. A VPN is a way to provide remote access to an organization’s network via the Internet. VPN’s are also used to connect two offices together to create a wide area network. VPNs send data over the public Internet through encrypted secure “tunnels.”

WAN
Wide Area Network – is a network of linked computers covering a multi site, national or even global area.

WEP
W
ired Equivalent Privacy is the standard for encrypting data over an 802.11x wireless network. WEP 40 or 128 bit encryption has been shown to be insecure. So the current recommendation is to use a VPN to secure corporate data.

Got questions is there jargin here that’s not included? Don’t be a stranger, drop me a line….

Can you guess Microsoft’s biggest earner?


Microsoft's cashcow

Microsoft's cashcow

Well can you guess what the biggest earner is for Microsoft right now? I think  most people could guess that its wouldn’t be Vista, but I’m guessing a lot of  people would have their money on Office. Well wrong! The biggest earner for Redmond right now is Microsoft Office Sharepoint Server 2007. If that’s a bit of a mouthful then you will be glad to know that most people refer to its as MOSS. Now you know what a money spinner it is for Microsoft, lets take  a moment to find out what it does and what all the fuss is all about…

Sharepoint as its name implies is a collaboration technology where people get together and work on common tasks or projects. It is installed either locally or can be accessed via the web but its real smarts are in the flexibility of the platform.

Your company can no doubt be broken down into teams, for us we have delivery, sales, marketing, commercial services, support customer service and so on. Some of these groups can be be broken down into subgroups and a member of one group may have membership of another group.

Each group can be quickly given its own Sharepoint site and the components of that site can be tailored to the needs to the group. For example, an engineering group may store documentation or project management plans in their site. A sales team will be more focused on reports. Some teams may want to use shared Calenders or book resources such as meeting rooms. Your HR department may wish to have leave requests or workflow entered through Sharepoint.

Practically anything that is possible in custom software can be achieved to some degree with Sharepoint. Sure, it may need some additional tweaking and tailoring to fit but sharepoint has done away with a large amount of the coding that would be done with out it. This makes sharepoint an accelerator for custom software projects which is why we have been using it with some of our clients to deliver software faster and more cost effectively.

Take a look at some of the further reading or contact me to find out more about MOSS

Further reading on Sharepoint

WordPress Attack Underway: WordPress Users Must Upgrade [ALERT]


WordPress Attack Underway: WordPress Users Must Upgrade [ALERT].

Thanks to Pete Cashmore for bring a vulnerability in wordpress to our attention.

If your running an older version of Wordpress the advise is to check to see if you are infected and if not, upgrade as soon as possible.(details of how to check are in Petes post above) For Wordpress there is an excellent plugin that you can use that will guide you through the process of upgrading. I just dind four upgrades in 20 minutes!

From your plugins page, click install new plugins and enter

“wordpress automatic upgrade”

Make sure you back up your files and database along the way.

If you can’t find the plugin in you can install it the old fashioned way at

http://wordpress.org/extend/plugins/wordpress-automatic-upgrade/

It’s important to keep all versions of your opensource software current to avoid these sorts of attacks. It’s a small downside to having freely available cutting edge technology.

If you are struggling to update your Joomla!, SugarCRM, or Wordpress installation to the latest version, please submit a ticket.

https://bircko.com/support/submitticket.php

Do you like my new look / utility belt?


    

Visitors to my blog over the last few days will have noticed a brand new look for the site. Not only was it time for a change but it co-insides with the launch of my new website and my new way of working.

As a software sales guy it can sometimes feel like you’re trying to make a square peg fit a round hole. There’s nothing wrong with the peg. In fact it’s a bloody good peg. It’s just not that suited to the scenario to which it is being applied. In software not only does the technology need to fit the problem, the environment and the budget, you also have the dimension of timing to deal with too. Which makes selling a particularly challenging activity.

I thought it was about time I stopped thinking about me selling and concentrate more on the customer buying.

I meet a lot of people on my travels. Sometimes the best thing for the customer is a customised solution, sometimes it’s off the shelf, sometimes money is no object and sometimes they need to squeeze as much as they can from a small budget. The ‘right’ solution for each of these customers is different in every case. That’s why as a salesman, a wide portfolio of solutions is vital and it’s important not to be wedded to just one.

Essentially now I represent three companies. Each has their own area of specialism.

  • Solentive Software – Custom software, Project Management, System Integration, Software maintenance and support. Complex websites Technologies, Business Rules and Business Process Automation. Typical Customers are mid to large size companies, government agencies. Technologies strength in .NET and Java. www.solentivesoftware.com.au
  • Synoptic Consulting – Boutique management consultancy specialising in Business Process Mapping and improvement including the transactional business process, technology and Management Operating Systems. Synoptic can not only build a working knowledge base showing the relationship between your people, process and technology but they can do it in a fraction of the time. www.synopticconsulting.com.au
  • Bircko Business Solutions. This is my business – Web development for simple websites, Joomla Hosting, SugarCRM, Wordpress Hosting, Ecommerce, Technology Strength in LAMP, PHP, Domain services and and adwords optimisation. www.bircko.com

With all this technology and expertise at my disposal I feel like I need a bigger utility belt. How many sales people can fall back on such a wide variety of solutions in order to add value to a client? And that’s what it’s all about, Value. You know you are doing something right in sales when your customers keep coming back to you. Contrary to what some people tell you, people don’t buy from people, they buy from people that can guarantee value for their investment.

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About
With so much choice and a technology landscape thats changes so quickly its hard to keep pace. DaveBirchall.com aims to cut through the hype and explain the benefits without the 'BS'. Learn more about... ...Custom Software, Web development, Agile Development, Net and C# development, Business Process Engineering, Business Process Automation, Business Rules and Operations. Business Rules Engines. Microsoft Dynamics, Business Activity Monitoring, System Integration