DaveBirchall.com on Business Technology

So here’s some food for thought…

Your business process has been sliced,  diced, optimised, maximised, tweaked, fine tuned and finally installed back into your business. You could be forgiven for thinking that you’ve covered all your bases and that you are optimised to within an inch of your life.

It very possible that you’ve missed a fundamental weak link in the chain… you supervisor.

Yes the supervisor, lets take a closer look at a stereo-typical profile of this role. Your supervisor has spent many years learning how the business runs on a day to day basis. He or she has intricate knowledge of how your widget or service is put together, but does that make him a manager? Being a manager and being a smart operator are very different skills.

So how do you equip your ‘smart operator’ to start managing properly and keep your business close to its SLA’s? Synoptic Consulting have an approach to supervisory effectiveness that covers just this. They equip supervisors with the vision, the tools and the skills to keep processes (and your business area) highly optimised.

More details can be found at

Supervisory Effectiveness_commprint

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