DaveBirchall.com on Business Technology

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This is a great chance to get hands on with the joys of BPM. If you’ve ever been curious to know what BPM technologies can do for your business then this is a great way to find out..

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So here’s some food for thought…

Your business process has been sliced,  diced, optimised, maximised, tweaked, fine tuned and finally installed back into your business. You could be forgiven for thinking that you’ve covered all your bases and that you are optimised to within an inch of your life.

It very possible that you’ve missed a fundamental weak link in the chain… you supervisor.

Yes the supervisor, lets take a closer look at a stereo-typical profile of this role. Your supervisor has spent many years learning how the business runs on a day to day basis. He or she has intricate knowledge of how your widget or service is put together, but does that make him a manager? Being a manager and being a smart operator are very different skills.

So how do you equip your ’smart operator’ to start managing properly and keep your business close to its SLA’s? Synoptic Consulting have an approach to supervisory effectiveness that covers just this. They equip supervisors with the vision, the tools and the skills to keep processes (and your business area) highly optimised.

More details can be found at

Supervisory Effectiveness_commprint

For the third year in a row, Intalio BPMS has won the best Business Process Management  (BPMS) category at Infoworld.

If you’d like to know more about how you can leverage Intalio in your business, drop me a line.

Check out the award here.

As both an advocate  of Business Process Improvement in general and Sales Process Automation tools, I’m always keen to hear what the boys at Ballistix are up to.

They have been a bit quiet recently but today I found myself reading their blog. Of interest was their quick and dirty guide to Sales Process Engineering

http://www.salesprocessengineering.net/2010/03/12/a-quick-and-dirty-approach-to-process-improvement/

The general principals explained here are sound although we use some slightly more advanced tools to analyse processes.

If your looking to get started and understand some of the principals its worth a read.

If you’ve ever wanted to taste the delights of Business Process Management (BPM) toolsets without forking out for a new system, then your luck could be in.

Intalio are running a BPMN and BPM training workshop in Sydney for beginners and advanced BPM wannabees. Much of what is taught in these classes is re-useable on any of the major BPM toolsets, but yes there is also an opportunity ot get hands on with Intalio too.

To registers your interest in attending, visit http://imsx.com.au/intalio-training

I’ve got one of those ‘new fangled’ plugins for this site that automagically helps you to upgrade to new versions of wordpress every time a new release comes out.

I’ve stated a few times before how important it is to keep your open source software up to date so when a new major release of the wordpress came out, I was keen to upgrade.

What normally takes a few simple clicks with WPAU turned out ot be a bit more complicated this time around when my site crashed. (doh!)  As always I take a back up which is one of the great things about this plugin. It gives you the easiest way to back up the database and files for your wordpress site.

So I’m not dead, just dead busy – too busy to FTP my site back together. Proved to be one extra hassle I could do with out and customers always come before I do.

If I’ve said it once, I’ll say it again. Before you do anything – Take a back up.

The guys at Google are constantly tweaking the way that its ranks and indexes it results and as such for professional SEO specialists an update to the algorythm is not such a big deal and just another thing to track.

That said, Google really put a cat in amongst the pigeons today with its latest update – Caffeine. Google didn’t just update its algorithm but released a total re-write to its indexing and crawling system – wow!

The re-write means that the performance of its indexing system will be greatly improved in an effort to favour freshness of content.

The user experience won’t be wildlly different from what you current do on Google however its bound to affect results and the real consqences may take a while to ripple through the SEO community and become understood.

My personal prediction is that the days of putting up  those predictably long, single page websites with far too much capitalisation red font and exclamation marks are over – thank goodness.

Instead some food for thought. If your business still doesn’t have a blog in 2010, get one.

Anthony from Noble Samurai has put together a really nice video which describes how page rank drives traffic. If you don’t understand this basic principle, you’ll forever be in the dark.

If you don’t use Market samurai, the slide are still useful. If you don;t know what Market Samuari is – then heres some further info.

http://www.davidbirchall.bircko.com/keyword-research